Healthcare HROs Unlocked: Part 3

As a continuation of our Healthcare HROs Unlocked series we will begin to deep dive into specific aspects of High Reliability Organizations, specifically the Principle of Anticipation. In our November article, Healthcare HROs Unlocked: Part 2, Gillingham, Corbridge, Warner Shaub, and Hoffman identified three principles of anticipation: 1. Preoccupation with Failure and Its Cause, 2. Reluctance to Simplify Interpretations, and 3. Sensitivity to Operations (2016).  Each of these principles contribute to an organization’s High Reliability.

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COORS Leadership proudly announces new Director of Women and Children Services placement!

Congratulations to Cassie Greene, MS, RN, who has been named the Director of Women and Children’s Services of Mercy Medical Center, Canton, Ohio. Cassie was a former PCC, RN, at Mercy Medical Center, Canton, Ohio. She has always been enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. She demonstrates strengths in multi-area management, quality assurance and service. In her new role, she will assume responsibility and accountability for the management of human and physical resources within the Women and Children’s Services Department to deliver affordable, quality care on a 24-hour basis. Maintain operations aspect of patient care units in collaboration with other departments and within cost-containment guidelines established by the hospital.  Cassie fully supports the philosophy and objectives of nursing and the organization. Ensures compliance with established standards, practices and regulatory requirements by all nursing personnel.

Mercy Medical Center, a ministry of the Sisters of Charity Health System, operates a 476-bed hospital serving Stark, Carroll, Wayne, Holmes and Tuscarawas Counties and parts of Southeastern Ohio. It has 620 members on its Medical Staff and employs 2,500 people. Mercy operates outpatient health centers in Alliance, Carroll County, Jackson Township, Lake Township, Louisville, North Canton, Plain Township and Tuscarawas County. A Catholic hospital, Mercy Medical Center upholds the mission and philosophy of the Sisters of Charity of St. Augustine and continues to be responsive to the needs of the community.

 

Cassie Green
Cassie Greene, Director of Women and Children Services
Mercy Medical Center, Canton, OH

COORS Leadership proudly announces new Director of Respiratory Services placement!

Congratulations to Jackie Paulik, CRT, who has been named the Director of Respiratory Services of Mercy Medical Center, Canton, Ohio. Jackie has wonderfully transitioned in her former roles as Respiratory Therapist, Practice Administrator and Vice President in well respected health systems. She aims to utilize her expertise in Respiratory Care and Leadership in order to live out the mission and vision at Mercy Medical Center. In her new role she will provide oversight and leadership for department operations ensuring department activities align with strategic goals and objectives of the organization and supports the patient experience. Jackie is fully committed to demonstrating excellent customer service and leadership through her attitude and actions, consistent with the standards contained in the Mission, Vision, Values and Service Excellence standards of the organization.

Mercy Medical Center, a ministry of the Sisters of Charity Health System, operates a 476-bed hospital serving Stark, Carroll, Wayne, Holmes and Tuscarawas Counties and parts of Southeastern Ohio. It has 620 members on its Medical Staff and employs 2,500 people. Mercy operates outpatient health centers in Alliance, Carroll County, Jackson Township, Lake Township, Louisville, North Canton, Plain Township and Tuscarawas County. A Catholic hospital, Mercy Medical Center upholds the mission and philosophy of the Sisters of Charity of St. Augustine and continues to be responsive to the needs of the community.

Jackie Paulik
Jackie Paulik
Administrative Director of Respiratory, Sleep, Neurology and Vascular Services
Mercy Medical Center, Canton, OH

Healthcare HROs Unlocked: Part 2

As a continuation of Part 1 of our Healthcare HROs Unlocked series, we will begin to deep dive into specific aspects of High Reliability Organizations. In the study, Managing the Unexpected, Karl Weick and Kathleen Sutcliffe defined an HRO as an organization that functions in a complex and hazardous environment with a rate of mishap and error much lower that expected (Weick & Sutcliffe, 2001). HRO organizations are not so risk adverse that they attempt to be error free, but they are so risk aware, they can anticipate when there is potential for error and when it occurs. HROs can recover quickly based on training and a proactive position geared towards containment. Furthermore, the best HROs are taking this a step further by addressing the errors that occurred by deep diving into the situation, evolution, or procedure, to find what caused the error, when the error occurred, where the error occurred, how the error occurred, and often who caused the error.

Read more “Healthcare HROs Unlocked: Part 2”

Congratulations to Trina D. Abla, DO, Chief Medical Officer of Mercy Catholic Medical Center at Trinity Health Mid-Atlantic

Congratulations to Trina D. Abla, DO, who has been named the Chief Medical Officer of Mercy Catholic Medical Center at Trinity Health Mid-Atlantic.  MCMC comprises Mercy Fitzgerald Hospital, serving suburban and urban patients of Eastern Delaware County and South Philadelphia and Mercy Philadelphia Hospital, serving the urban population of West Philadelphia.  Dr. Abla was previously the Chief Quality Officer and Associate Chief Medical Officer at Penn State Health Saint Joseph in Reading, PA. In her new role, she will engage and integrate with the Executive team and Medical Staff to champion and advance the strategies of the organization, fulfilling their mission and responsibilities to the patients and the community for quality, cost-effective care, and positive patient experience.

 

Best wishes on your new position from Coors Leadership Capital!

 

Trina D. Abla CMO Mercy Catholic Medical Center at Trinity Health Mid-Atlantic

Continued Relevance, Value and Complexity of Service Lines

Continued Relevance, Value and Complexity of Service Lines

The shift towards alternative payment models has illuminated the necessity for healthcare leaders to re-evaluate the strategic importance of clinical service lines. Across the industry, executives are asking similar questions: how should we align service lines to support shifts in site-of-care and advancement of goals, what is the optimal structure and how do we cultivate dyads leadership models to support cross functional collaboration, and how do we prioritize service offerings to ensure quality and financial solvency.

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Healthcare HROs Unlocked: Part 1

There have been many initiatives over the last several decades to improve an organization’s efficiency and effectiveness.  Few have achieved actual results and even fewer have been tested in the most difficult situations.  The United States Navy has lived and proven the results of HRO for the better part of 30 years.

How Artificial Intelligence May Help Diagnose Disease

One of the most potent weapons available to doctors and patients when fighting disease is time. When it comes to conditions like cancer, stroke, or diabetic retinopathy, the earlier they are diagnosed, the better the chances for successful treatment. New diagnostic tools incorporating artificial intelligence are currently being developed that may help doctors in different specialties make more accurate diagnoses more quickly

How to Create Highly-Effective Risk Mitigation Strategies

Whether you’re a private practice or a large hospital, risk mitigation should be an integral part of the of the organizational process. While many organizations have emergency plans to handle obvious risks, it’s important to think about risk very broadly: risks can be anything that causes you to lose revenue (both current and potential).

HROs: Creating the Gold Standard

As the political landscape and patient expectations continue to change, committing to processes that concentrate on superior care and risk mitigation is critical. Maintaining Highly Reliable Organization (HRO) status is not only a goal for healthcare organizations, it’s required for sustaining competitiveness.

Organizations that are renowned for upholding this gold standard almost always have commonalities in how they approach their processes. Here are some traits we find in the most successful HROs: