From the minute they check-in to being greeted by a nurse to meeting with the physician, positive patient relations are key. This is especially true for patients dealing with anxiety or doubts, as physicians are likely to receive the brunt of these negative emotions and concerns. After all, whether it’s a patient or a coworker, stress can greatly affect how one communicates or reacts to bad news.
The New Year’s resolutions buzz is beginning to quiet down and will most likely come to an abrupt stop sometime in the middle of February. While some resolutions may fall to the wayside under the “old habits die hard” approach, as a leader, the same should never be said of the annual goals you set for your team at work.